Important information

On written confirmation from UDIA Queensland of your registration requirements, all details will be considered final. Any changes after this point will need to be made in writing to UDIA Queensland via events@udiaqld.com.au.

All cancellations must be made in writing to the UDIA Queensland. Registration fees will be refunded if cancellation is received via written notification at least 30 business days before the event. Cancellations made after this time can not be refunded. Please note that associated fees such as administration fees can not be refunded. Registration fees will be refunded, after deducting the costs of the event booking, provided that written notification is received by UDIA Queensland at least 30 business days before the event. Cancellations received after this time will not be refunded.Any refunds will be processed approximately one fortnight after the event has concluded. As an alternative to cancellation, your registration may be transferred to another person at no cost. Transfers must be made in writing via events@udiaqld.com.au.

In the event of inclement weather or force majeure (war, revolution, act of public enemies or act of terrorism; riot, blockade, insurrection or civil commotion; strike, lockout, stoppage, ban or limitation on work, restraint of labour or other industrial dispute; act of god; epidemic or disease; fire, flood, earthquake, storm or cyclone; malicious damage, smoke or explosion; sabotage, bomb threat, or other threats of violence; act or restraint of any government or semi-governmental or other public statutory authority; judgement, ruling decisions or enforcement actions of any court or tribunal jurisdiction; breakdown of any facilities or machinery or unavailability of essential equipment, supplies or services; cessation of or interruption to water or electrical supply) or any other cause or event not reasonably within the control of UDIA Queensland which may effect the event in whole or in part, refunds will be based on the individual circumstances and venue policies.

In order to confirm your attendance at the event, payment must be received in full prior to the event date. For any late bookings, all outstanding balances must be settled in full within fourteen (14) business days after the event date. Event payments can be made by credit card, cheque or direct deposit.

Registration fees do not include insurance of any kind. Should you wish to participate in any activities provided at the Trade Booths, you do so at your own risk.

Please note that no proceeds from any events or sponsorship is used to support any political party, affiliate or candidate.

The Institute reserves the right to refuse entry to: any person at their own discretion; any persons deemed to be intoxicated and/or disorderly; any unauthorised person; and any person who purchases an event ticket from an unauthorised source. The Institute also reserves the right to remove any person whose behaviour is deemed disorderly.

The UDIA Queensland may collect the personal information (including credit card details) of members, clients and other external stakeholders via the following: new membership applications via the UDIA Queensland website; ticket purchasing via the UDIA Queensland website; newsletter subscriptions via the UDIA Queensland website; and any other time a member or prospective member provides their personal information to the UDIA Queensland

By submitting their personal information to the UDIA Queensland, members, clients and other external stakeholders acknowledge that the UDIA Queensland will receive certain personal information, and that they are voluntarily providing that information to the UDIA Queensland.

The personal information of members, clients and other external stakeholders (excluding credit card details) may be stored in the UDIA Queensland secure database. The personal information of members may be stored on the UDIA Queensland Members Portal. Only UDIA Queensland staff will have access to the UDIA Queensland secure database and only other UDIA Queensland Members will have access to the Members Portal.

The UDIA Queensland will not rent, sell or otherwise make available to any third party any information that identifies a member, client or external stakeholder or payments they make through this website, other than to process the transaction requested by them; to comply with applicable law, rule or regulation; or for any other reason outlined in this policy.

The personal information of ticket purchasers, excluding credit card details, may be provided to third party event sponsors, relating only to the event they have purchased a ticket for. If a ticket purchaser does not wish this to occur, they should advise the UDIA Queensland Membership team on 07 3229 1589 or at membership@udiaqld.com.au.

By supplying your email address you agree that we may contact you in the future regarding upcoming Institute events and other communications. You will have the opportunity to opt-out of these communications every time we contact you.

Members may review, or request amendments to their records, or the way their records are stored (e.g. removed from the Member Portal) at any time by contacting the UDIA Queensland Membership team on 07 3229 1589 or at membership@udiaqld.com.au.